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Bitrix24 offers detailed contact and company profiles, which can help you gather and manage essential information about your customers and prospects. You can add various fields to the profiles, including custom fields, to store all the information you need. This information can be used to personalize your communications with your customers and provide better service.

5. Use Bitrix24's Communication Tools

Bitrix24 offers various communication tools, including email, phone, and chat, which can help you manage interactions with your customers more effectively. Use these tools to communicate with your leads and deals, as well as to collaborate with your team.

6. Use Tasks and Workflows

Bitrix24's CRM system allows you to assign tasks to team members and create workflows to automate various processes. Use tasks to manage follow-ups, appointments, and other sales-related activities. Use workflows to automate repetitive tasks and streamline your sales process.

7. Use Reports and Analytics

Bitrix24's CRM system offers various reports and analytics tools, which can help you gain insights into your sales process and identify trends and patterns. Use these tools to track key performance indicators (KPIs) such as sales revenue, conversion rates, and customer satisfaction.

8. Use Integrations

Bitrix24 offers various integrations with other tools and services, which can help you extend the capabilities of its CRM system. Use integrations to connect with email marketing tools, accounting software, and other business applications.

9. Use Mobile Access

Bitrix24 offers mobile access to its CRM system, which can help you manage your sales process on the go. Use the mobile app to access your contacts, leads, deals,