Исследование рынка CRM Беларуси

The web project "Top CRM.by" is dedicated to market research on CRM (Customer Relationship Management) systems in Belarus. The study was conducted by Satio, a research company within Civitta group - a leading independent consulting holding in Eastern Europe with 21 offices in 14 countries and 15 years of expertise in qualitative and quantitative research. The report covers the usage of CRM systems among Belarusian companies, with a focus on Bitrix24, the most recognized name in the market. The study reveals that 50% of companies in Belarus are aware of CRM, and 16% use a vendor's CRM system. Bitrix24 holds a 56% market share among these users. The CRM market continues to grow, with 52% of companies adopting a vendor's CRM solution within the last